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New Participant
January 14, 2025
Question

Automations for Team Chats?

Our team uses RingCentralEX. We rely on a team chat to share a lot of internal information. We’re coming from Slack, where we used a bot to automate responses to some frequently asked questions. I can’t seem to find similar functionality. Am I missing it?

We also have certain actions that occur frequently with small differences. Is there a way to implement a templated message inside Team chats? 

2 replies

Alex Chan
Employee
Employee
January 15, 2025

Our team uses RingCentralEX. We rely on a team chat to share a lot of internal information. We’re coming from Slack, where we used a bot to automate responses to some frequently asked questions. I can’t seem to find similar functionality. Am I missing it?

We also have certain actions that occur frequently with small differences. Is there a way to implement a templated message inside Team chats? 


Have you seen RingCentral Automator? I believe this is what you’re looking for.

https://www.ringcentral.com/apps/automator?compatibility=ringcentral

Alex Chan
PhongVu
Community Manager
Community Manager
January 15, 2025

Check out this dev guide and the sample project to get started. Then if you have technical questions, come back here to ask and I will help.