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The First Step
madhuribomminaThe First Step
The First Step
April 22, 2024
Question

Avg Speed of Answer

I need to include the average speed of answer in the Power BI Dashboard, and I'm using the Analytics API to pull data. Could you provide me with the formula for calculating the average speed of answer?

    1 reply

    PhongVu
    Community Manager
    PhongVu
    Community Manager
    April 24, 2024

    Can you set and check the callSegmentsDuration result.

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