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The First Step
September 30, 2020
Question

Call Control permission in sandbox

Hello, I'm having trouble graduating my app because I'm unable to use the call control permission in the sandbox. Most of the errors are from trying to make a callout. Everything else is working fine. I see that you've been able to make an exception for other apps. Thank you.

LeadMailbox 1.1

App ID # 8PUa1lLhSVumaMrbQ11e5Q

4 replies

PhongVu
Community Manager
Community Manager
September 30, 2020

Unfortunately, I cannot make an exception for public app. And the app still has too many error. Please fix the 429 error (rate limit) and also make sure the call-out API work flawlessly.

The First Step
September 30, 2020

How can I test the call-out without a device? I tried using the desktop app as a device, but support told me it will not work with a developer account. When I try to log in to the app it says: Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.

PhongVu
Community Manager
Community Manager
September 30, 2020

Download the RC Phone for desktop. Install & run the app and switch to sandbox mode (fn+cmd+f2 for MacOS) and login the soft phone.

Call the get extension device list to get the device id then use the device id to make a call-out.

The First Step
September 30, 2020

Great, thank you.