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The First Step
August 25, 2023
Question

Call log does not return all the data from Sandbox. Please help.

https://platform.devtest.ringcentral.com/restapi/v1.0/account/812947005/extension/812947005/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2023-08-24T21:06:00.000Z&page=1&perPage=100&dateTo=2023-08-25T18:00:00.000Z


I working in the Sandbox. Calling APIs using Postman. I get call_logs for August 24 2023. But no records for August 25th. In Portal, I can see call logs for August 25th.


Am I missing something. Please help with REST call.

3 replies

The First Step
August 25, 2023

I just wanted add a comment that, I am well within the data range.

PhongVu
Community Manager
Community Manager
August 26, 2023

Depend on where you are. Remember the time the API takes is UTC time. So convert your local time to UTC before reading.

The First Step
August 26, 2023

I can see the logs today. It may be Sandbox issue. I can see them now