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The First Step
March 4, 2025
Question

Call not received with Primary number but with Organization number only.

So, I am trying to make a call using my own Primary Number and the post request gets me 200 code but the call is never received on the recipient number. But when I just change the number to organization number, the code from API is 200 and the call is received on the recipient number as well. I tried changing the caller ID to Primary as well but that doesn’t seem to be solving the issue either. The call status turns out to be: Call placed. Call status: InProgress but the call is never received. Any solutions?

2 replies

PhongVu
Community Manager
Community Manager
March 5, 2025

I can’t help with just such description. Please submit a developer support request, provide them with your account info, user info, the phone number and some code snippets so they can help.

aashirmThe First StepAuthor
The First Step
March 5, 2025