Call Queue with Limited Extension

12 replies
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We have had a call que setup for sometime with two regular users and two limited extensions so we can pickup the inbound calls in the back room. As of today the limited extensions calls are not in the call que and cannot be added. Has anyone else ran into this.

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R

robert-danner

Author

The First Step

Thank you

PhongVu

Community Manager

Well. I found the answer and it is a not supported feature for limited extension.

I found more info about a limited extension from here too https://support.ringcentral.com/article/9232.html?language=en_US

And here is one of the answer from our expert.

Limited Extensions are designed for common area use cases (e.g. break room or cafe phone). Call queue members are users, so limited extensions should not be supported with call queues. I'm not aware of any specific change to enforcement, but we don't support this use case.

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