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The First Step
October 28, 2021
Question

Call recording from members of group

"Group managers can only view the Call Log of Users who are members of his User group"


I am using the REST API and logging into the system with a group manager account to limit extensions of interest to the accounts in the group. However, when I retrieve the accounts, I am given extensions outside of the group. Is this expected?


-{ Edit to add permissions }-

Permissions:

General

Overview, Messages, Contacts, Standard User Tools

Internal Calls

Full Company Call Log

Third Party Apps Access

User Call Log - Delivery

User Call Log - Full Access

User Call Log - View Only

Sites Call Log

1 reply

PhongVu
Community Manager
Community Manager
November 3, 2021

You wrote "However, when I retrieve the accounts", which endpoint is that?

If it is the list extensions endpoint, it is not controlled by a permission and basically, any user extension can call that endpoint.