A

Anonymous

Question

Caller Id parameter ignored when using the RingOut API - am I utilizing the parameter properly?

21 replies
5622 views

We are trying to set the outbound callerid number using the RingOut API. If I view my user record directly in RingCentral I can change the caller id number under RingOut from Web and that works fine.

The issue I'm having is that I'd really love to be able to set it dynamically, and I was excited to see that the RingOut API documentation clearly states that there is a Clid parameter for setting it. Unfortunately, that parameter seems to get ignored. Am I missing something?

rest api

A

Anonymous

Can you raise a ticket by emailing the developer support team or open a support ticket at Support and FAQs on developer portal?

B

brian-keaney

New Participant

Todd, did you solve this? I'm looking to set something like this up.

B

benjamin-dean

Found Your Voice

The Caller Id that is used by the RingOut API is the same as the Service Web extension Caller ID setting for "RingOut from Web" so the API Caller ID is set by Servie Web. The API will validate the Caller ID (to ensure it's a number that's authorized to be used), but won't actually set it as the Caller ID in the RingOut.

We have identified this as a potential issue and have a ticket to rectify this functionality to actually allow the API to set the caller ID when the provided value passes validation.

A

automation-usa

The First Step

Hi Benjamin, being able to set RingOut Caller Id programmatically is also important to our application.
Any updates on status of ticket to rectify Caller Id functionality in the API?

B

benjamin-dean

Found Your Voice

You can achieve this using our WebRTC implementation (requires creating a developer support case to have WebRTC provisioned) currently.

The ticket for this is still open at this time and is being kicked around for prioritization in a future release, but no official timeline currently available.

V

vadim-soluyanov

The First Step

Hi,
are there any changes with callerId in API?

A

ak

The First Step

Hi Vadim,

The caller-ID parameter, when used in the RingOut API, would validate the setting on the service web at the moment.

Meanwhile, as a workaround could you try using the Extension Update Caller ID API and try this scenario ?

Please refer to the below link from our API explorer to know more about the :
Update Extension Caller ID

Once the caller-ID is updated you could initiate a RingOut.

L

lee

The First Step

Is there a way to set a blocked caller id using RingOut?

The situation I have is our system has two options next to phone numbers in our custom built CRM. "Call Number" and "Call Number (No Caller ID)". I'd like to just pass either a Boolean or something to indicate the call requires using a blocked caller id outgoing.

AK is your solution to basically update the extension caller id just before you call RingOut and then revert it back to what it should be after the RingOut?

A

ak

The First Step

Interesting. Could you please throw some light on what do you mean by blocked callerId?

If you do not pass the callerId parameter for the RingOut API, then the default callerId that is set in the service web would be the one that would be reflected in the call:

Also, the above solution that is provided is to update the callerId dynamically just before the RingOut API call and it will not be reverted to what it was before. For that, you would have to change it again using the Update Extension Caller ID

L

lee

The First Step

What do I mean by blocked call id? I want the caller id that shows the recipient of the call to not see our caller id in some cases (not all the time). In my account I can set the caller id to be blocked as follows:

but by default I want it to be their direct number unless they are coming from our system via the RingOut API and only if they have clicked the "Call Number (No Caller ID)" button in our system.

So when you say:

If you do not pass the callerId parameter for the RingOut API, then the default callerId that is set in the service web would be the one that would be reflected in the call:

Does that mean I can pass a caller id and can it be the "Blocked" one? If so how?

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