CallOut using mobile/desktop app?

12 replies
1910 views

Hello, we have implemented a simple auto-dialer which uses the CallOut api to initiate a call on a specific device. It works great for any hardware phones that we have, but we are wondering if there's a way for it to work with softphones too? I got it working with the RingCentral Phone desktop app, but it doesn't appear to work with either the regular RingCentral desktop or mobile apps, or the RC Phone android app.

Basically, the issue is that they never appears in the list of devices (using RestClient.Restapi().Account().Extension().Device().Get() ), or it always shows as offline. Is there something simple i'm missing, or is what i'm trying to do not possible?

Thanks in advance!

Andy

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PhongVu

Community Manager

Any chance support has been added for this, I tried your workaround just now and that does work. But can’t you implement a way to get the device ID even if it changes, just as long as the ringcentral app is online? This should be basic functionality in the API, to place calls out to specific softphones

Unfortunately, this is still not supported.

C

chesterta

New Participant

Can you elaborate on the work around? I'm trying to build a click to dial that dials from the softphone, is this possible?

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