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New Participant
August 18, 2020
Question

Can RingCentral developers change how recording file names are regenerated when downloaded to computer

Is it possible to change file format for call recordings?


Desired file name format for all call recordings:


yyyymmdd-hhmmss_[phone number making the call (internal extension or direct number)]_[direction]_[phone number receiving the call (internal extension or direct number)]_[time duration of call]


Even if calls forwarded internally, to iclude caller and final destination extension or direct number.


Thank you.





    1 reply

    PhongVu
    Community Manager
    Community Manager
    August 19, 2020

    I don't think that you can predefine the file name format of call recording. It is generated with that standard format for all accounts, all extensions.