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New Participant
September 8, 2022
Question

Clear Opt out selection for a number

We used to use HV-SMS to text prospective employees, but now we want to use it to text ONLY employees. However, a number of people who have opted out before now want to get these sms messages. How to I reinstate a number that I want to text? That is, clear their opt out?

If that can't be done, can I change the number that I'm sending from or will the opt out still apply?

1 reply

PhongVu
Community Manager
Community Manager
September 8, 2022

An opted out number (person) needs to send START text message to the number they opted out earlier to continue receiving messages from that HV-SMS number.