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New Participant
July 30, 2019
Solved

Company associated with RC account is not found

Just testing Glip API in sandbox using API reference and I get this error

Company associated with RC account is not found

No idea what i am doing wrong


    New Participant
    October 11, 2019

    Before you can use Glip API in sandbox, you need to login https://glip-app.devtest.ringcentral.com/ at least once manually using your sandbox account.

    Please note that, do not sign up a new user. Use your existing user to login. It is the same user that you used to do RingCentral API authorization.

    Please try and let RC Dev Support know if it won't work.
    Thanks,

    6 replies

    The First Step
    July 30, 2019

    Please contact the developer support team through a help ticket with details and screenshots. They can help in this case.

    You can also create a case in support portal registering the issue.

    The First Step
    July 31, 2019

    Looks like this needs to be checked with the RingCentral dev team in order to take it further. Also, ensure to capture the steps on where you are getting this error so that the team can investigate and get back to you

    New Participant
    October 10, 2019

    Anybody found any solution??

    New Participant
    October 10, 2019

    Even on any of glip API... Does any body find any solution??

    <?php
    // https://developers.ringcentral.com/my-account.html#/applications
    // Find your credentials at the above url, set them as environment variables, or enter them below
    
    // OPTIONAL QUERY PARAMETERS
    $queryParams = array(
        //'recordCount' => 30,
        //'pageToken' => '<ENTER VALUE>'
    );
    
    require('vendor/autoload.php');
    $rcsdk = new RingCentralSDKSDK(getenv('clientId'), getenv('clientSecret'), getenv('serverURL'));
    $platform = $rcsdk->platform();
    $platform->login(getenv('username'), getenv('extension'), getenv('password'));
    $r = $platform->get("/restapi/v1.0/glip/conversations", $queryParams);
    // PROCESS RESPONSE
    ?>
    
    New Participant
    October 11, 2019

    Before you can use Glip API in sandbox, you need to login https://glip-app.devtest.ringcentral.com/ at least once manually using your sandbox account.

    Please note that, do not sign up a new user. Use your existing user to login. It is the same user that you used to do RingCentral API authorization.

    Please try and let RC Dev Support know if it won't work.
    Thanks,

    New Participant
    May 23, 2020


    Wajahat Ali 's answer worked for me. Thanks,

    Sergio