Connecting API to Report page

Question

I'm creating a basic API to pull our call logs to a csv. Easy enough except I'm trying to match the format. Right now the call log API extracts all the data exactly as it comes into the 'Call Log' page.

The issue is that our manual process was copying from the 'Call Detail' tab on the Reports page. I can go through the call log json and format everything so that the exported csv is pretty close to the format my only concern there is the logic for the "legs" to produce the same accurate output for the "Users" and "Queue Name" as the Reports page does.

Is there a way to just connect the API directly to the Reports page rather than the call log and formatting the data?

If not how do I set up the Reporting in my sandbox so that I can confirm my output vs the Report page.

brandon-burchard · Answer

Have you tried scheduling these reports to be emailed as a csv instead of using the API to build this function? Depending on the plan you are subscribed to you should have this option. This is a much easier way and you can generate reports by extensions and email them to any email address.

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