The First Step

Custom routing based on response - SMS(Textel Contact Center MAX)

2 replies
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Textel dialer lists, has anyone configured their textel integration so that if a recipient responds to a message with “Y” it will route to a certain queue?

sms and text messaging
contact center
text

drewvance

Author

The First Step

Hey everyone, so this required us to get involved with professional services. If you’re interested in doing this it will cost $$$$

PhongVu

Community Manager

You should approach the PS via this channel.

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