Database file is inaccessible error on launch?

13 replies
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We have recently run into an issue with our users receiving the error in the title. Happens on launch of RC Phone 22.4, on Windows 10 21H2. Usually occurs after after they have run updates that were mandated by our Security team, however the Security team claims nothing they pushed should be causing this. The app will launch with no issues if it is run as Administrator, however this isn't an option for a workaround in our environment. Full text of the error is as follows:

"Database file is inaccessible

Cannot get access to storage. Database file is inaccessible because it is encrypted or not a database. <ProgramName> will be closed. Please use correct encryption key or remove the database to resolve the issue."

Has anyone run into this before? If so, can you point me in the direction of the location of the database file the app is referring to so we can try granting the user full control of the directory and see if that works as a workaround?

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E

epardo

New Participant

I found 22.3 is somewhat stable, I don't think we have had any users in our environment have issues on it.

Deleting just the appstorage.db in the SoftPhone directory seems to do the trick if you're looking for the temp fix, but it will just come back.

A

arivas-1

New Participant

Hi

We ran into this issue as well. We were forced to uninstall the ring central phone app and delete the appstorage.db and reinstall the phone.

This has been stable.

File location

C:UsersyouruserAppDataLocalRingCentralSoftPhone appstorage.db

D

danielanorkus

New Participant

We were also experiencing this issue, none of supports suggestions help or the above suggestions.

Our 2 affected users have š & â in their local profile path. We have raised this with support as something must have change in an app upgrade as these accounts were previously working

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