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New Participant
March 15, 2020
Question

Default account for cases created through email-to-case

What is the default account to which cases that do not find a match in the contacts email field are assigned to? Or are they not assigned to any account?

    1 reply

    PhongVu
    Community Manager
    Community Manager
    March 15, 2020

    Which API did you call? Can you post an example of the response where an email is returned w/o an account object?