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New Participant
May 6, 2021
Question

Error Code WAP-100 "Authentication cookie is not presented in request!",Error Code: WAP-100 "Authentication cookie is not presented in request!"

When clicking to access the Online Account Portal we continue to het the following error. This happens with any account that is logged in, even with Super Admin access.



{  "errorCode" : "WAP-100",  "message" : "Authentication cookie is not presented in request!",  "errors" : [ ] }
,

When trying to access the Online Account portal, we continue to get this error regardless of which account is logged in and trying to access it, even with super admin account privilege.

{  "errorCode" : "WAP-100",  "message" : "Authentication cookie is not presented in request!",  "errors" : [ ] }


    3 replies

    Mary-Community_Moderator
    Community Manager
    Community Manager
    May 6, 2021

    Hi @Ignacio Munoz, please reach out to Customer Support so they can check on it. You may create case online or call the hotline at 1-888-898-4591.

    The First Step
    May 6, 2021

    Can you clear your browser cache and try again.

    Hope that will help.

    November 10, 2021

    that works still annoying coz it should not happen.