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The First Step
September 4, 2018
Question

Error sending SMS from a different extension

When trying to send an SMS message from a different extension I get the following err:


{


"errorCode" : "FeatureNotAvailable",

"message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",

"errors" : [ {


"errorCode" : "CMN-419",

"message" : "In order to call this API endpoint for another extension, user needs to have [OutboundSMS] permission granted with extended scope",

"permissionsName" : "OutboundSMS"

} ],

"permissionsName" : "OutboundSMS"

}


How do I set the permission for the user as described in the error message?

3 replies

Employee
September 4, 2018
The error message is misleading. The root cause is: you are not allowed to send SMS on behalf of others.

If you want to send SMS from a different extension, you need to do authorization using that extension.
New Participant
October 27, 2020

Reviving this old thread to find out - is this limitation still true? Seems like there are a great many obvious use cases for allowing the admin account to send on behalf of extensions via the API.

PhongVu
Community Manager
Community Manager
October 28, 2020

The limitation remains the same. You cannot send SMS on behalf of others.