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The First Step
August 3, 2022
Question

Event for Individual Queue Presence

There is no current presence event that is generated when an agent (or admin) changes their presence status with a specific queue.

For example: An agent is a member of 3 queues but chooses to not accept queue calls from 1 queue.

No event is generated to indicate the new status for that queue. However, if agents change their presence for all 3 queues, we do get a notifications.

Is there a plan to add this important event for individual queues?

1 reply

PhongVu
Community Manager
Community Manager
August 3, 2022

Right now, we don't have call queue presence event notification to catch such an event on a call queue. We have a feature request for it and I will bring it back to discussion and push for the implementation.

Thanks for your patience!