Extension going on DND when calls come in

I have an extension that is going on DND when call are sent to it. Is there a setting that is causing this?

Community Manager

Is the extension using a deskphone or app?

Author

The First Step

They are using the Desktop app.

Community Manager

Here's the article on how to configure an extension's availability status, including DND.

Let me know if it's still the same after checking the settings.

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