Extension id in call log

2 replies
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I need to tie each phone call in the call log to the corresponding extension id. Currently there is no way to do that when I am querying the call log at the account level. Am I out of luck? -Dan

A

anton-nikitin

Employee

Hi Dan, we are fixing it in the upcoming release. Account Call Log will contain reference to extension id. You should expect Sandbox to be updated in December. Production roll-out will happen in January.

D

don-jackson

The First Step

Has this been fixed? I'm pulling down the call log and I get a user's name in record.from.name, but the record.from.extensionNumber is almost always undefined.

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