FAX are not going immediately but after few hours. Why?

1 reply
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Hi, I'm using RingCentral API for sending FAX. It was working fine earlier but now when I'm sending the status is always Queued and later on after approximate 5 to 6 or more hours the Faxes are going correctly. I'm using JWT for login.

Is there any specific reason for this?
Thanks

fax

PhongVu

Community Manager

I am sure that the issue is not related to the JWT token. It could be some intermittent issue. If this happens again and often, pls create a support ticket and provide your account info so a support engineer can look into your account to investigate.

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