The First Step

Question

Fax: Node.js ringcentral sdk. html document altered by fax. Any ideas?

8 replies
1261 views

Faxing HTML documents. Nothing complex, yet the documents are oddly malformed when received.

A

Anonymous

It's hard to debug this without some data on what you're sending.

Please provide a sample malformed fax HTML you are sending.

T

Tyler850957020

Employee

If the HTML file has a companion CSS file, please inline it. Paste the CSS content into a <style> tag in HTML.

Please provide a sample file if it still doesn't work.

N

neil-bouvier

Author

The First Step

No CSS. I've been emailing this HTML document for quite a while. Ringcentral appears to take issue with nested tables. The pattern is evident and should only take a few hours to recode and test.

T

Tyler850957020

Employee

I've been emailing this HTML document for quite a while

Are you saying that it used to work but stopped working recently?

Ringcentral appears to take issue with nested tables. The pattern is evident and should only take a few hours to recode and test.

So this issue could be reproduced with an HTML file with nested table?

N

neil-bouvier

Author

The First Step

I'm working on it now. It works perfectly when eMailed, but the nested tables fail on fax. I have a solution.

N

neil-bouvier

Author

The First Step

The issue isn't the HTML, it's the base64 images. The image emails, but does not fax.

T

Tyler850957020

Employee

We are unable to provide you with further instructions because we don't know the detail of the issue.

Please provide us with the sample HTML and steps to reproduce the issue.

N

neil-bouvier

Author

The First Step

Tyler, I have a base64 string I need to include in a fax. Is this doable?

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