FaxOut slow

8 replies
2425 views

Fax API is very slow and appears to miss random pages. A 5 page document may be received in random order and over the course of 3 hours.

fax

A

anton-nikitin

Employee

Neil, is it in Production or Sandbox? Can you provide some additional information, e.g. from/to numbers and a time when you sent a fax?

N

neil-bouvier

Author

The First Step

Production

Here are the results of the 5-page fax you sent from your phone number (888) 897-6679:NamePhone NumberDate and TimeResult+1 (518) 7257712Wednesday, January 24, 2018 at 12:22 PM

A

anton-nikitin

Employee

Neil, we are investigating your case now. Can you please clarify how you detected this delay? Is it a time when the fax was actually received by recipient or the time you got confirmation by email? According to our logs it took ~17 minutes to send fax from our servers.

N

neil-bouvier

Author

The First Step

Users called and said "Why does it take 20 minutes to fax"?

Fax from RingCentral appear to run far more slowly than any of the other Fax APIs (eFax and Faxout). Is this normal?

A

Anonymous

Neil, Also, if you could clarify the below questions for us?

1. Could you provide us with the original/sample doc that you are trying to send as faxes

2. Do you have the same problem for all recipients? or for some numbers?

We could take this offline and you could mail me directly at vyshakh.babji@ringcentral.com

N

neil-bouvier

Author

The First Step

I really can't. Some have what could be considered PHI, other's have protected images.

Same number. Different experience each time with the same document.

Is 17 minutes in any way normal?

N

neil-bouvier

Author

The First Step

Is 17 minutes normal?

I can put something together for you. I haven't heard of any issues since Friday.

B

brian-spargo

New Participant

I am seeing similar. Faxing out from the desktop RingCentral Phone app, it is taking up to 25 minutes to send a fax.