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New Participant
July 30, 2019
Question

Feasibility on Call Routing

Does Ring API allow call routing to a private mobile number in case of emergency or unavailability

    1 reply

    The First Step
    July 30, 2019

    There is call forwarding APIs in RingCentral which you can route the call:

    https://developers.ringcentral.com/api-reference/Call-Forwarding/createForwardingNumber

    You can predefine the call forwarding rules and apply it to incoming caller id.

    You can configure with Online Account Portal at https://service.devTest.ringcentral.com

    As per this link: https://www.ringcentral.com/office/features/call-forwarding/overview.html

    Can calls be forwarded to non-RingCentral numbers?

    • Yes. You can forward calls to any number and any device.