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New Participant
November 24, 2021
Question

Filter Call Log by User/Agent?

Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?

2 replies

PhongVu
Community Manager
Community Manager
November 24, 2021

Revise your question. Are you using API? Are you build an app etc.?

November 25, 2021

You can check call logs per extension using extension call log api

/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.