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The First Step
April 15, 2021
Solved

First response time

In Call Log API reference there is "startTime" field in record and "startTime" fields in legs:

https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog

Please help me understand how can I calculate the "first response time", i.e. how long the caller waited until the callee answered.

Can I take some leg and calculate difference between it's "startTime" value and record's "startTime" value?

Or, maybe, I should use some other field for this purpose?


    PhongVu
    PhongVuAnswer
    Community Manager
    April 15, 2021

    Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.

    2 replies

    PhongVu
    Community Manager
    PhongVuAnswer
    Community Manager
    April 15, 2021

    Unfortunately, the call log data does not give you the data to calculate ringing time (you called it first response time"). If you are interested in other way, read this blog to learn more.

    The First Step
    April 16, 2021

    Thank you