The First Step

Question

Getting "SendingFail" messageStatus when posting new fax message. what is the reason ?

6 replies
1155 views

Hi Team,

When i am simply posting Fax message from sandbox account using API explorer. its goes to messageStatus "Queued" then after some time its changed to "SendingFail".

so concern here is, how can i know what is the reason for sendingfail ? i have checked in response also for reason of failure but didnt found it.

is there any way to find out the failure reason ?

Thanks,

Hardik Joshi

T

Tyler850957020

Employee

You can use the API Explorer to check account/~/extension/~/message-store. There you can find the failure reason such as: "messageStatus": "SendingFailed", "faxErrorCode": "RenderingFailed"

H

hardik-joshi

Author

The First Step

i am getting "faxErrorCode":"Undefined" what does it mean ? what can be the cause for it

T

Tyler850957020

Employee

I have no idea. I have noticed the RingCentral platform team. We will get back to you soon.

H

hardik-joshi

Author

The First Step

ok Thanks Tyler. let us know once you have information on it

A

Anonymous

When you see the 'SendingFail' message in the 'message-store' endpoint, you can find a detailed reason in the 'call-log' endpoint for the corresponding message. Look for the 'result' value. A list of result values is in the API Reference here:

https://developers.ringcentral.com/api-docs/latest/index.html#!#ResultStatusValues

H

hardik-joshi

Author

The First Step

Thanks John,

I don't have permission in my app for call log, but I have tested today its working fine

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