Skip to main content
The First Step
March 30, 2020
Question

Hello, I have multiple users getting a pop up when they try to log into Ring Central --javascript error

Javascript error pop up when trying to log into Ring Central

19 replies

New Participant
April 2, 2020
This is also happening to us on a virtual machine.
New Participant
April 2, 2020
The excuse I got from support was it's not compatible with a Server OS.  It worked just fine with 20.2.1. 
New Participant
April 3, 2020
Our organization was affected by this problem last Friday. We are in an RDS environment where the RC application had been working well. We opened a support ticket last week, and have done probably more testing and troubleshooting than we should have to determine what's going on. We provided this detail to support, and that ticket remains open.

Thanks to Amanda B for her suggestion to use the 20.2.1 executable directly; that is a viable workaround for us now. I urge RingCentral's devs to focus on this soon, please.
New Participant
April 6, 2020
I also have this error. I am on hold with RC tech support phone line now. 
New Participant
April 14, 2020
If someone else running Windows Server could try to confirm, this error resolved for me after installing Wireless Lan Services (via Add Roles and Features), even though the machine is not on a wireless network.
The First Step
May 14, 2020
One of my users is getting this error on a mac OSX install. Sorry for the photo, this is what I was sent. Could someone post the solution or workaround or is there an update at this stage?


Community Manager
May 20, 2020
Can anyone confirm if they are still experiencing this issue if they use the web browser version at app.glip.com?
Community Manager
May 21, 2020
I just received confirmation from our product team that a fix is coming mid July. 
The First Step
July 30, 2020
Aaaargh.... I was able to login at https://support.ringcentral.com/s/?language=en_US and update one of my many support cases. 

The pop-up describes an error related to GLIP and an RC class. First inclination is to uninstall GLIP.

Our install base only uses RC admin, no users use any of the apps or Web apps or GLIP. Too many issues.