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New Participant
February 21, 2020
Question

High delivery latency for outgoing SMS

I'm in a production environment and using the python SDKs. The issue started happening yesterday where many of the messages started taking upwards of 10 minutes to get delivered to the recipients. The SDK calls would return quickly (aka the RingCentral MessageStore had received them) but they were taking a long time to reach recipients -- and then would often come in a burst.

Is there an ongoing outage?

    1 reply

    The First Step
    February 21, 2020

    Since this is in production, you can create a support ticket to check with them about the network.