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The First Step
January 27, 2022
Question

High Volume SMS Stopped Working

Our High Volume SMS app recently stopped working. It has worked for the last couple of years, but recently we get an error when we try to send a batch: "errorCode":"CMN-101","message":"Parameter [from] value is invalid." I get the same error when I try to send from the API documentation page. We have 5 numbers set up with A2PSmsSender to send from, they all used to work and now I cannot send from any of them. Seems something changed on the account, but I cannot figure out what.

2 replies

PhongVu
Community Manager
Community Manager
January 27, 2022

I believe that it is the same problem as in this case. Please read my last comment on the thread and check your account settings and change it back.

https://community.ringcentral.com/questions/104889/high-volume-sms-stopped-working.html

The First Step
January 27, 2022

I went into Phone System > Auto-Receptionist > General Settings > Main Site > IVR Settings > Company Fax/SMS Recipient and selected a different extension. Unfortunately this did not fix the issue.