Hold Time and Result Status

5 replies
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Two Questions: 1. How do I obtain the hold time from the call log API? We have a client that needs to know this for reporting purposes. We pull the call log daily and store in a central db for dashboard reporting FYI. 2. What does "Rejected" under the "Result Status Fields" mean? The documentation says: "Call is declined". Is that a failure of the incoming call? Thank you!

call logs

PhongVu

Community Manager

Hi Riley,

Sorry for the delayed response!
Unfortunately, there is no "OnHold" time value available in the call log data. For the call result status, I think the "Rejected" referred to a call that got rejected by the service, not by the user clicking the decline an incoming call. I will confirm the status if I get more info about it.

+ Phong

J

Jeremy62488784006

New Participant

Did you ever find a way to determine the hold time? This is something I am looking to do as well.

PhongVu

Community Manager

Check out my blog to see if you want to implement that.

A

arth1671825027

New Participant

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