New Participant

Question

How can I get call quality information via the API?

4 replies
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I am trying to the use the API to obtain the Call Quality, QoS, metrics but looking through the API information I cannot locate a request that returns this information, Jitter, Score, Packet Loss.

I know the information is stored as I can see it in the Calls reporting but I need to be able to access this information programmatically. Is this currently possible using the API?

Thank you

Community Manager

We will soon have a beta API to access call performance. Please stay tuned for the announcement.

The First Step

Hi @Phong Vu do you have any timeline for the release of that beta API? Is there any public roadmap for the API enhancements/future implementations?

Thanks

Community Manager

It'll be ready in a couple of weeks via a closed beta program. I will give you further instruction of how to signup for early asap. Stay tuned

Community Manager

Please check out this new API to see if satisfies your needs. Let me know if you have questions or feedback.

Thanks!