How do I resolve oAuth issues on a promoted app?

3 replies
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We have developed an app to pull event details to a website that is about to launch; these work in sandbox and we have promoted the app to prod. However, now we receive - invalid user credentials for the app on the production environment. We have changed the calling URL and the authorization token.

PhongVu

Community Manager

You must login with user's credentials of users in the production. And make sure you are using the app client id and client secret for the production.

If you can login https://service.ringcentral.com with that user's credentials, you must be able to login your app with that credentials.

J

Joshua1931266064

Author

The First Step

Hi Many thanks for the quick response; we are generating a token with production user credentials (and have tested on another user credentials) and app client id and client secret

PhongVu

Community Manager

And you still cannot login? How about the extension number? If you login with a main company number, make sure the extension number is correct.

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