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The First Step
August 8, 2024
Question

How to add a number/caller to a call queue that I have created?

Hey, I have created a call queue on my admin portal and assigned a direct number to it. I just wanted to add all the inbound calls to this call queue. How can I do that using API’s or using admin portal? 

Said that, I just wanted to add incoming calls on my main extension to a call queue which have a direct number 838****** . What’s the way even using API’s. Besides that, how to remove the caller from the queue or how it will be removed? Need a brief description of how it’s working.

Need a quick help because our business can’t wait more.  

11 replies

PhongVu
Community Manager
Community Manager
August 8, 2024

Actually, I have a question. So by user extension, how we will redirect the caller to that extension? by using answering rules ?

See the screenshot I shared earlier. Choose the “A specific extension” option instead of the call queue. If you want to set by the extension call handling rules (which is static rules), then check the parameters of this call handling rules API