How to add Permissions of Read Call Log in production if not added during graduation requirement and sandbox testing?

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How to add Permissions of Read Call Log in production if not added during sandbox testing.would we need to suspend the app? and would we need to complete again graduation requirement ? how much time it will take ? what should be process ??

graduation

PhongVuAnswer

Community Manager

You can clone the app, give it a new name or add a version to the new app name. Add the missing permissions and run test in the sandbox the same way as you did for the first app. Graduate your app and finally replace the client Id and secrete to use the new app. You can suspend the old app after that.

+ Phong

PhongVuAnswer

Community Manager

You can clone the app, give it a new name or add a version to the new app name. Add the missing permissions and run test in the sandbox the same way as you did for the first app. Graduate your app and finally replace the client Id and secrete to use the new app. You can suspend the old app after that.

+ Phong

T

Tyler850957020

Employee

Ref: https://github.com/ringcentral/ringcentral-faq/blob/master/docs/account.md#how-can-i-add-new-permiss...

A

Anirban2396911020

The First Step

As per I know once your app is in production, you cannot change anything.

You need to ask the developer support team for any help by submitting a help ticket. Once they added the permission with your request(not sure if they do.. most probably they don't) you need to test again for that permission you acquired.

The official recommendation is to create a new app, add proper permissions and graduate it. So in that case you need to go through again.

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