Skip to main content
New Participant
January 23, 2018
Question

How to enable call recording in Sandbox environment

Hi,


I want to retrieve call logs and call records. For that i have given permission to Read Call Logs and Read Call Recordings.


But in Sandbox Environment there is no automatic call recording,


I want to create some call recording in sandbox environment to pass the graduation test.


Could any one help me in how to achieve that?


Also i am not sure why i need to create new APP if i want to update the permission? Its very strange.

12 replies

New Participant
October 6, 2021

Hi Phong, provided the client id is: X8cxGcV3Rqq9bRytfQIx_w

The First Step
May 31, 2022

Thank you! The info is this thread helped me out a lot! I did not know there was no automatic recording in Sandbox mode, and I did not know you can view your recordings on the soft phone! I appreciate you!