How to get full call path (including IVR forward number) in RingCentral telephony session webhook
Hello,
I'm working with the RingCentral telephony session webhook (/restapi/v1.0/account/~/telephony/sessions) to monitor inbound call flows.
Here’s the scenario:
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Caller A dials our main company number B .
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Number B is connected to an IVR menu that routes the call to number C.
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In the webhook payload, I only see the final leg showing a call from A to C, but the intermediate number B (the company/IVR forward number) is not included in the payload.
Is there any setting or alternative API/webhook that allows me to see all legs, including the intermediate number (like IVR or main number) used in the transfer or routing? Also tried checking logs with ?view=Detailed parameter, still did not see it.
I’ve read that:
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Webhook data omits parties not belonging to the account/extension.
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Transferred or forwarded sessions may be separate.
If that's the case, how can I correlate the full call flow from A → B → C using available APIs?
Any guidance is appreciated. Thank you!