I am not able to start the automatic call recording in my RingCentral app even after graduation, please let me know if there is still something I am missing.

2 replies
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Hi all just as the title says,

I am not able to start the automatic call recording in my RingCentral app even after graduation i do not know if there is some access issue or not.

My Client ID = 3tpLCN41PTabeX6Yj6Tzz9

i also tried using an api for that but still got no clue.

https://platform.devtest.ringcentral.com/restapi/v1.0/account/accountId/telephony/sessions/telephonySessionId/parties/partyId/recordings

call recording

PhongVu

Community Manager

Read this article and make sure that you are doing the right setup and call the API with the right parameters.

If that doe not help, you have to explain how you detect a call and how you call the API and when you say that it does not work, what is the error message?

R

rory-1

Author

The First Step

Hi, so what I am doing is i am listening the webhook when the call is made and when answered I am starting the automatic call recording API but I am getting the error code "403 forbidden" then to get the recordings i have to manually start the call recording.

Also i am not able to see the automatic call recording option in admin portal even after graduating my app.

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