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New Participant
December 9, 2020
Question

Identify incoming call party details from telephony session webhook

How to filter out or identify only the incoming calls to a particular extension from Telephony Session webhook. I need to identify it before it ring to the dialled extension(reception extension). Then I will route the call to other extension depending on on my custom logic, with out ringing that reception extension phone.

I have used active call list, but it ring the extension before gets routed to other extension. Can you guide me how can I achieve the expected outcome?

Thank you.

    1 reply

    PhongVu
    Community Manager
    Community Manager
    December 10, 2020

    Read this blog and pay attention to the "Call statuses and how to use them" section. You can take action as soon as you get the "Setup" status event.