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The First Step
October 1, 2020
Question

Inbound presence event: does it include the external number called?

I'm listening for the following inbound call event:

/restapi/v1.0/account/~/extension/~/presence?detailedTelephonyState=true

Is there a way to know which external number was dialed? We need to know for routing/marketing purposes.

4 replies

PhongVu
Community Manager
Community Manager
October 1, 2020

The presence?detailedTelephonyState=true provides limited info about a call. I recommend you to use the "/telephony/sessions" event notification to get more details of a call. If you do need the presence info via presence notification. Put these in the filter array

[
"/restapi/v1.0/account/~/extension/~/presence",
"/restapi/v1.0/account/~/extension/~/telephony/sessions"
]

Check out this blog for more info about the telephony session event notification

The First Step
October 1, 2020

Thank you.

The First Step
October 2, 2020

Using the telephony sessions event, I still don't see the number dialed. In this test, I dialed +16167470088 but it doesn't show anywhere.


{
"uuid": "4052838342559586889",
"event": "/restapi/v1.0/account/244756004/extension/244756004/telephony/sessions",
"timestamp": "2020-10-02T20:33:30.604Z",
"subscriptionId": "89a75930-fba3-421a-b0f0-113b12b1b687",
"ownerId": "244756004",
"body": {
"sequence": 6,
"sessionId": "10761928005",
"telephonySessionId": "s-a2df515e3cdf49079cff06828c81f73a",
"serverId": "10.29.20.82.TAM",
"eventTime": "2020-10-02T20:33:30.449Z",
"parties": [
{
"accountId": "244756004",
"extensionId": "244756004",
"id": "p-a2df515e3cdf49079cff06828c81f73a-3",
"direction": "Inbound",
"to": {
"phoneNumber": "101",
"name": "Dan English",
"extensionId": "244756004"
},
"from": {
"phoneNumber": "+19492016584"
},
"status": {
"code": "Setup",
"rcc": false
},
"park": {},
"missedCall": false,
"standAlone": false,
"muted": false
}
],
"origin": {
"type": "Call"
}
}
}


PhongVu
Community Manager
Community Manager
October 5, 2020

How do make the call? Did you set the caller id? Which number is the "from" "+19492016584". Where is this number coming from?