Increase file attachment size limit

4 replies
3094 views

I have a premium account and we have integrated your API with our software we need to increase the 20MB limit to 50MB limit on fax as we have to send bulk faxes on a daily basis.

A

Anonymous

This particular request is a general feature (vs. a developer-specific feature) and is being tracked on our general Community at the link below. A number of people asking for this enhancement already so please provide your feedback / vote on this feature there.

https://community.ringcentral.com/ringcentral/topics/fax-increase-file-attachment-size-limit

The 20 MB limit is mentioned in some of our KB articles:

PhongVu

Community Manager

Hi Saurabh,

Unfortunately, the max fax attachment size is not configurable. The max size is 20MB for all plans.

+ Phong

O

One175344044

New Participant

Hey. Late answer, but-

I came here from Discord. Without a paid plan, it's 8 mb. You can't even share videos longer than a minute due to the file limit. Lol, maybe use a file sharing service and send your faxes through links? @sandy-durst

Thanks.

PhongVu

Community Manager

The question is about fax attachments. And you are talking about sharing video longer than a min? What is your point?

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