Internal Server Error 500 while trying to sent an SMS

3 replies
227 views

I'm encountering an issue when trying to send an SMS via the API.
The request fails with the following JSON error response:

{
  "message": "Internal Server Error. Consult RC Support.",
  "eventId": "ab8e385e-153c-11f0-84e0-005056bb13a7"
}

Can anyone help me understand what might be causing this error or how to resolve it? Thanks in advance!

I have tested via ring-central sand-box API call :

PhongVu

Community Manager

RingCentral developer sandbox environment is no longer supported. Please try directly from your production account.

I

Imara dev

Author

The First Step

RingCentral developer sandbox environment is no longer supported. Please try directly from your production account.

Hi @PhongVu ,

I'm really happy to start this new conversation with you it's a pleasure to meet you! Thank you so much for your kind and prompt response; it's truly commendable and greatly appreciated.

I've also conducted tests directly in the production account, but unfortunately, we're still encountering the same issue.

I'm looking forward to your valuable feedback.

Thanks again!

PhongVu

Community Manager

RingCentral developer sandbox environment is no longer supported. Please try directly from your production account.

Hi @PhongVu ,

I'm really happy to start this new conversation with you it's a pleasure to meet you! Thank you so much for your kind and prompt response; it's truly commendable and greatly appreciated.

I've also conducted tests directly in the production account, but unfortunately, we're still encountering the same issue.

I'm looking forward to your valuable feedback.

Thanks again!

Pls give me the app client id, I will have a look at the app and your account settings.

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