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The First Step
October 26, 2022
Question

Is the API authentication down right now?

I'm getting a 403 with an error response of "error code: 1010" when trying to refresh an access token through the API. Is the site down? Am I doing something wrong?

2 replies

New Participant
October 26, 2022

I'm having a similar problem. I can get authenticated and receive a token, but get 403 forbidden trying to retrieve active-calls list. My application has not been changed and this just started happening this morning.

PhongVu
Community Manager
Community Manager
October 27, 2022

Yes, it seems we had an incident yesterday that impacted parts of RC users but it was fixed.

Please report again if you are still facing this.