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The First Step
April 16, 2016
Question

Is the getSubscription/presence API down?

Does anyone know if the RingCentral API (getSubscription / Presence) is down? I also submitted a help ticket, but didn't get a response.

    9 replies

    New Participant
    April 17, 2016
    yesterday morning API calls stopped working for me. I can get an access token, but when I try to make an API call with that access token I'm getting an error that I didn't supply an authorization token
    April 17, 2016
    We are looking into this and will post back here when we have more info. Thanks.
    The First Step
    April 17, 2016
    We are having this same problem as well. I spent 3 hours today trying to figure out why our e-fax implementation had broken.
    April 17, 2016
    From what we know so far, it seems that OAuth tokens are being generated but not processed upon Stay tuned as we investigate more.
    April 18, 2016
    We have tested the system successfully and it should be operational again. Please try it out everyone. Thanks.
    The First Step
    April 18, 2016
    Hi John,
    RingCentral API is working fine for us (Sikka Software) now - Thank you.
    The First Step
    April 18, 2016
    It appears to be working for us now too. Thanks
    The First Step
    April 18, 2016
    John,

    How about adding the 'RingCentral API' service status on your main RingCnetral Service Status / Health check site (https://servicestatus.ringcentral.com/), so that we don't end up wasting hours on our Apps trying to debug our programs, when your service is down. You currently have the Service Status / Health check for all your other services. 
    New Participant
    January 1, 2018
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