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3 replies

PhongVu
Community Manager
Community Manager
August 27, 2020

Unfortunately, we don't have an API for retrieving this info. I am not sure if it's reasonable for me to create a feature request because it is the log for the service web, not the platform.

The First Step
August 27, 2020

Well, I am trying to extract platform data that I don't seem to be able to get on masse anywhere else.

We are trying to get a report of when DND status was set and unset for our customer service operators. Is there a way to do that?

PhongVu
Community Manager
Community Manager
February 25, 2021

Do you want to be on the early access list? The API is being implemented.