Is there a way to programmatically access notes and transcripts from voice calls?

2 replies
900 views

Hi,

I am trying to see if I can get this:

data programmatically through the API. I haven’t been able to see anything in the documentation and from what I’m aware this is a newer feature. Are there any plans to implement this?

I understand there is a workaround by using Get on CallRecording and feeding the recording into the AI Insights/Audio endpoint, but getting this data directly and having it be the same as what is displayed to the user would be ideal.

PhongVu

Community Manager

Unfortunately, there is no public API to get the call transcripts. You can use the AI API to transcript call recordings, or you can use the RingSense API if you have the RingSense license.

E

Errick Crawford

The First Step

I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found.

the end point i have been trying are https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/2815620726030/insights
https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/sessions/2815620726030/insights

and the ids i have received from call logs of call that does have notes summary/transcript,

"id": "KkWRNlFPlN3rTUA",
"sessionId": "511034064030",
"recording": {
"uri":
"id": "2815474342030",
"type": "Automatic",
"contentUri":
},

i have tried all these three ideas with two end points above

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