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The First Step
December 20, 2024
Solved

Is there an API to disable AI assistant?

Hi there, 

 

Now that ringcentral has rolled out AI assistant, is there a way to disable it with an API? I know we have to use a template to override and block the AI, I can’t seem to find anything in the api reference to either disable the API or apply my template that will override and disable the user’s API. 

PhongVu
PhongVuAnswer
Community Manager
December 20, 2024

I am not aware of any available API for turning on/off AI features. I am not aware of a template you mentioned above either. Users can turn on/off AI features from the RC app settings though.

2 replies

PhongVu
Community Manager
PhongVuAnswer
Community Manager
December 20, 2024

I am not aware of any available API for turning on/off AI features. I am not aware of a template you mentioned above either. Users can turn on/off AI features from the RC app settings though.

jackson-1The First StepAuthor
The First Step
December 20, 2024

hmm, I know with a template we can “override” a user’s setting... is there a way for template to automatically be applied to a new account created then? This is gonna be an annoying manual process.