iSync creating duplicate records.

2 replies
369 views

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

PhongVu

Community Manager

How do you implement it and how often you see duplicated records?

D

davidgathercole

New Participant

We're seeing something similar to this for CompanyCallLogRecords. Our steps are:

Do an Fsync call
Store the syncToken
Do an ISync call with the syncToken from step 2 (or 4)
Store the syncToken
Repeat step 3,4 every minute

When a new call is available, it is returned by the next two ISync calls (just low level test data currently).

Are we missing something?

Sign up

Login with SSO

Login to the community

Login with SSO