New Participant

Question

IVR Send Text When Prompted

2 replies
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Can RC Developers create a setting where the Auto Attendant IVR can send a text to the caller when prompted?

Not sure if this belongs here. Thanks!

Community Manager

I don't think that this is supported, not from settings, nor from APIs.

New Participant

I believe the Textel app can do this:
https://textel.net/use-texting-in-your-ivr-to-deflect-contact-center-calls/